I'd be glad to learn the type of model that boutique (small)
consulting firms with a staff of 100+ employees are using for
infrastructure sup****t. Typical strategies for
infrastructure sup****t include self-service, outsourcing, internal IT
teams, etc.
Feel free to share any thoughts on:
* approach and attitude towards infrastructure sup****t
* common (essential) best practices
* customer satisfaction with infrastructure sup****t in
these organizations.
Thanks for the knowledge exchange.
Umar Reyi
