Dixons/Samsung poor service

I ordered a TV from Dixons.  This morning it arrived with a hole in the box

and damage to the screen - thanks to DHL/UK Mail.  Samsung are blaming 
DHL/UK Mail for throwing the TV about.  DHL/UK Mail say that's how the box

was when they put it in a mail bag!  Why would they send out something
they 
knew was damaged?
Dixons refused to exchange the TV or collect it today, the best they could

say was "one day next week any time between 8-30am and 5pm" which is crap.

I had to ask for a refund as they couldn't give a delivery date for a 
replacement, I would have been waiting a further week at least. 
Absolutely 
nothing to speed up the process from customer services.
The refund is also going to take 5 days to process which is unacceptable.

Dixons refuse to exchange the TV.  They refuse to take the broken one away

at the same time as delivering a new one.

The fault is with Samsung UK really.  The TV is surrounded at each corner
by 
polystyrene blocks, but there is nothing to stop the front or back of the 
box being pushed inwards against the screen.  I would avoid Samsung
products 
unless you are certain they are only being delivered by Dixons staff. 
Dixons will NOT exchange products if they are delivered by UK Mail/DHL. 
They make you wait while they gather interest on the money you have paid -

which is quite a good little scam.
I have left a note in the box, so the next unlucky customer Dixons scams 
will find it and see they are not the first person the same TV has been
sent 
to.

The pictures are here -

http://img155.imageshack.us/my.php?image=86669758bj7.jpg
The red thing is the bag that it arrived in.  I knew as soon as I looked 
that there was going to be a problem.

Closeup of the damage to the box -
http://img155.imageshack.us/my.php?image=49953434tr1.jpg

Other marks over the box -
http://img155.imageshack.us/my.php?image=66520669iq6.jpg

Looking inside, on the underside of the flap which is closest to the 
screen -
http://img180.imageshack.us/my.php?image=11390606jk3.jpg

Looking in to the box that Samsung UK say is sufficient to protect the LCD

screen -
http://img187.imageshack.us/my.php?image=86720607ao2.jpg
Obviously it isn't suitable and they must know it.
See the hole in the thin material which is more of a dust cover? 
Something 
has
either fallen on the box and gone through, or it has been pushed against 
something
by DHL/UK Mail.

Damage to the LCD panel shown below.  There are four lines that radiate 
outwards
from the point of impact by about 8 inches.  They are a different shade of

black so
not possible to see clearly in this picture.

http://img187.imageshack.us/my.php?image=16568313pl5.jpg

Thanks Samsung UK for providing rubbish protection -
http://img180.imageshack.us/my.php?image=85071234jr2.jpg
Thanks also to DHL/UK Mail for throwing the TV about, also
thanks to Dixons who *REFUSED* to exchange the TV for a
new one.  They said they couldn't guarantee the next one wouldn't
arrive the same way due to the poor packaging from Samsung.
Samsung state their packaging protects the TV!

So it's one company blaming the other and I'm having to wait a week
for a refund!

Avoid Samsung TVs until they address this problem or you can collect it 
yourself.