Re: OT - Natwest & Card Reader

On Tue, 3 Jun 2008 11:02:26 +0100, "Gonz" <T o p @[EMAIL PROTECTED]
 S e c r e t . c o
m> wrote:

>Had the card reader, and the number you have to respond with wasn't 
>being recognised.


IMO it was a total c0ck up from start to finish.
They sent me our card and letter said "here is your replacement OnLine
banking card".
We'd never had one before.
No mention of a machine at all on that letter.

2 wks later, machine turns up.

I rang to ask them why they'd said "replacement card" and she said
something along the lines of "that's because we sent part of a batch
of cards out that were wrong and had to reissue them".

Amateurs!

(and I have changed the PIN - so I've go that further wasting of my
time to follow...)
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