Micro Center Microcenter NY sold a CPU with something else in box.
Westbury New York
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Micro Center
Phone: 516-683-6760
Fax: 516-683-6766
655 Merrick Ave
Westbury, New York, 11590
U.S.A.
Submitted: 6/6/2008 3:11:11 AM
Modified: 6/6/2008 3:11:00 AM
Re****ted By
Richard
Woodhaven, New York
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On June 3, 2008 I purchased a CPU - AMD Phenom 9850 black from Tom
Ardeljan (salesperson) along with a motherboard and memory. I got home
installed the items and when I booted up the computer stated it was a
9600 Phenom. I checked the box that I just opened and it appears the
box was resealed. THe CPU serial and the box serial did not match
because the CPU inside was a lesser valued item. IT is a slower and
buggier version of what I thought I bought. I then called the store
the same day and explained what happened and they told me to bring it
back. When I arrived customer service said the manager went home and
to come back the next day. Since I needed the part that day I bought
another CPU Phenom 9750 anticipating a return of the other product. I
cme back the next day and spoke to the sales manager Gino Lavino and
was told that he cannot accept the return because the CPU inside was
different than what it said on the box. Since it has been opened he
cannot tell if I put somehting else in the box when I went home. He
suggested I call AMD and I was sent home with the CPU. I called amd
and was intructed to call consumer affairs. At the end of all this I
am stuck with a product I did not intend to buy in a box that does not
match the product. I asked them if the product was returned before and
they said no. So somwhere along the way someone opened the box and put
something else inside and resealed it.
Richard
Woodhaven, New York
U.S.A.
