I tried to place an order on Amazon uk for a used book for delivery to a
relative in England. I received an error message that "1 click" could not
be
used this time, and to go back and try placing the order using "shopping
basket". I did so, and received a message that item was out of stock.
I then placed the order with the next vendor on the list using the
shopping
basket and everything worked as expected, including a screen enabling me
to
select a delivery address.
Within 10 minutes I received 2 order acknowledgements from Amazon,
including
the first "unsuccessful" try which showed my U.S. address as the delivery
address. I immediately emailed the vendor cancelling, but did not get any
reply. I emailed Amazon who replied to the effect that they are sorry I am
unhappy with the way their one click operates, and to return the book! I
wrote them again and asked them to address the issue and have the charge
reversed. Ten days have elapsed and still no answer. Why anyone would want
to buy a $2 book and pay for it to be ****pped to the US and then back to
the
UK for $2 refund is beyond me. I shall file a dispute with AmEx and this
is
the last time I use Amazon UK . I have used the US Amazon site for years
and
so far have not had a problem, but shall not use them any more either.
Both
sites make it extremely difficult to contact customer service through
their
website. I still cannot find a direct email address.
