In article
<2a4f58f9-9fbc-4c6d-8b37-d8a08e0b070a@[EMAIL PROTECTED]
>,
batvanio@[EMAIL PROTECTED]
wrote:
> Hi,
>
> I bought an HP laptop (from Costco) last August, and have had several
> problems with it. Initially, it will crash very often, so I called
> sup****t and they advised to re-install the factory software from
> backup. Later, the main board failed (there was no graphics
> whatsoever), so I had to send it for a waranty repair. Now, the hard
> drive died and they offered to send a replacement hard drive. At this
> point however, I did not feel comfortable with constantly sending it
> back for repair (plus, the waranty will expire this August) and I have
> no reason to think that the problems will stop after this one.
>
> I called the customer service, escalated it to the highest possible
> level (at least that's what they told me) and told them I want to
> return the laptop because of several subsequent failures. I did not
> want an exchange because the quality of this brand was obviously poor.
> They however refused to accept it for reimbursement and offered an
> extended warranty instead.
>
> What can I do? Who else should I try to contact for this? Any similar
> experiences? Any input is highly appreciated.
This depends on the law where you live. Contact your state's consumer
affairs office to see if HP or Costco is under any legal obligation to
give you a refund. I would be surprised if you are eligible for a
refund, but it can't hurt to ask. Frankly, HP is one of the better
laptop brands, so its probably in your best interest to ask to exchange
your laptop for another one. There isn't a company on this planet that
makes 100% defect free products, so the odds are good that if you
exchange your laptop, the replacement will be fine.
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