Hi,
I bought an HP laptop (from Costco) last August, and have had several
problems with it. Initially, it will crash very often, so I called
sup****t and they advised to re-install the factory software from
backup. Later, the main board failed (there was no graphics
whatsoever), so I had to send it for a waranty repair. Now, the hard
drive died and they offered to send a replacement hard drive. At this
point however, I did not feel comfortable with constantly sending it
back for repair (plus, the waranty will expire this August) and I have
no reason to think that the problems will stop after this one.
I called the customer service, escalated it to the highest possible
level (at least that's what they told me) and told them I want to
return the laptop because of several subsequent failures. I did not
want an exchange because the quality of this brand was obviously poor.
They however refused to accept it for reimbursement and offered an
extended warranty instead.
What can I do? Who else should I try to contact for this? Any similar
experiences? Any input is highly appreciated.
Thanks
Ivan
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