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Businesses > Consumers Auto Service > Making a Claim ...
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Making a Claim Against a Car Recovery Service

by Dee <archer1NOSPAM@[EMAIL PROTECTED] > Mar 18, 2005 at 02:00 PM

A few months ago I went to start my car and it wouldn't start, so since 
it was late at night and it wasn't an urgent trip I left it until the 
day and it still wouldn't start so we called one of the UK's biggest car 
recovery services.

The guy came to look at it and could tell the engine was flooded and 
eventually fixed it about an hour later but not before he'd spent most 
of the hour totally reving the engine and turning the strater for most 
of the hour constantly, treatement that my car had never recieved in the 
4 years I'd owned it from new.

He knew what the problem was and that the fuel pump should be 
disconnected but he didn't know how to do it. i.e. which fuse to pull 
out. He also got the wrong year of my car so he couldn't figure it out 
for ages, so kept on with the starter, inthe end it turned out he had a 
laptop with all the info he needed inthere - he just didn't use it 
untilt he very end. Then he knew which fuse to pull out and once done he 
reved the engine for ages and at the higest possible amount.

Ever since that day there's been a loud sound coming formthe exhaust 
which we had examined and we can see there is now a hole there. We got 
an estimate to have the last two section of the car's exhaust replaced 
and it's £185

However I'm wondering if the Catalytic converter may have also been 
damaged and if so when will signs of this show up? i.e. will it cause me 
to fail the Car's MOT?

The MOT is due in about 6 weeks time if all this harsh treatment has 
damaged it will that been seen on the MOT results?

I should have last year's results for comparison.

My real annoyance with the recovery service is that their man had all 
the information he needed in his laptop from the very beginning, so 
there was no need to spend an hour forcing the car to start with brute 
force. The information inthe laptop told him exactly what to do to cure 
the problem and once he consulted it it was a few minutes later it
started.

Any suggestions? The recovery service claims dept. has written back to 
us, my worry is if it's £185 just to replace the two silencers after the 
CAT then how much is it going to be if the CAT itself is also damaged.
 




 4 Posts in Topic:
Making a Claim Against a Car Recovery Service
Dee <archer1NOSPAM@[EM  2005-03-18 14:00:02 
Re: Making a Claim Against a Car Recovery Service
"Todd Copeland"  2005-03-19 00:05:51 
Re: Making a Claim Against a Car Recovery Service
Antipodean Bucket Farmer   2005-03-21 15:21:47 
Re: Making a Claim Against a Car Recovery Service
"Todd Copeland"  2005-03-22 00:50:00 

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